Exchanges & Returns

 

EXCHANGE AND RETURN POLICY

FRAGRANCE RETURNS & EXCHANGES

We hope you love your Cali Rose Moon products, however we understand that sometimes things don't work out. We accept returns on eligible* items purchased from www.calirosemoon.com within 21 days from purchase date. Return packages must include original packing slip and item(s) must be in its original condition**. Once the return package is received, you should receive your full refund, less shipping & handling charges, within approximately 7-10 business days in the original form of payment. Any shipping cost you incur to return the product(s) to us will not be refunded. We reserve the right to refuse or limit returns for customers who engage in excessive or abusive return behavior. 

*All gift cards, limited edition items, bundles, sets, and sale items are final sale and cannot be returned. Ineligible items that are returned/mailed to us will not be refunded and will not be mailed back to you. 

**All returns are inspected upon receipt. If item(s) are not in their original condition, we reserve the right to deny the refund and the item(s) will not be mailed back to you. 

We do not offer exchanges.

To place a return, please reach out to us via email at love@calirosemoon.com. Please include your order number, your first and last name, reason for the return, and specify which product(s) you wish to return.  

 

JEWELRY RETURNS & EXCHANGES

We hope you love your Cali Rose Moon jewelry, however we understand that sometimes things don't work out. We accept returns on eligible* items purchased from www.calirosemoon.com within 21 days from purchase date. Return packages must include original packing slip and item(s) must be in resellable condition**. Once the return package is received, you should receive your full refund, less shipping & handling charges, within approximately 7-10 business days in the original form of payment. Any shipping cost you incur to return the product(s) to us will not be refunded. We reserve the right to refuse or limit returns for customers who engage in excessive or abusive return behavior. 

*All earrings, custom or personalized items, fine jewelry, sale items and gift cards are final sale and cannot be returned. Ineligible items that are returned/mailed to us will not be refunded and will not be mailed back to you. 

**All returns are inspected upon receipt. All returned jewelry items must be clean, unworn, in their original packaging and in resellable condition. If item(s) do not meet these standards, we reserve the right to deny the refund and the item(s) will not be mailed back to you. 

We do not offer exchanges.

To place a return, please reach out to us via email at love@calirosemoon.com. Please include your order number, your first and last name, reason for the return, and specify which product(s) you wish to return. 

 

IF YOU RECEIVED A DAMAGED ITEM

Please check the items you receive immediately for damage or malfunction. If the item is damaged, please contact us via email right away and send us photos of the damage.